Henan Superior Abrasives (HSA) is proud to be one of China’s leading manufacturers of black silicon carbide, delivering high-quality products to customers around the globe.

Understanding the Customer’s Needs

The process began when an Indian customer reached out to HSA through our website’s inquiry form. The customer, representing a leading abrasives company in India, was looking for a reliable supplier of black silicon carbide for their manufacturing operations. In their inquiry, they specified:

• Required Product: Black Silicon Carbide (Grade F12-F220)
• Quantity: 100 metric tons per month
• Application: Abrasives and refractory materials
• Delivery Terms: CIF Chennai
• Other Requirements: SGS quality certification and product samples

Eason promptly acknowledged the inquiry within 24 hours, thanking the customer for their interest and requesting further details about their technical requirements and specifications.

Providing Customized Solutions

Technical Clarifications

Through follow-up emails, Eason clarified the customer’s exact requirements. He shared the technical data sheets of HSA’s black silicon carbide and asked if the customer required any specific adjustments. The customer confirmed that they required:

• A silicon carbide content of 97% minimum
• Consistent particle size distribution
• Low iron and moisture content

Eason assured the customer that HSA’s black silicon carbide met these criteria and could provide consistent quality for their manufacturing needs.

Sample Shipment

To build trust, Eason arranged for a free sample shipment of 10 kilograms of black silicon carbide (Grade F24 and F60) to the customer in India. Along with the samples, Eason included:

• A detailed product analysis report
• HSA’s certifications, including ISO and SMETA compliance
• A customized proposal for bulk orders

The samples were delivered within one week, and the customer conducted rigorous quality testing.

Negotiating Terms and Finalizing the Order

Positive Feedback and Pricing Discussion

After testing the samples, the customer provided positive feedback, praising the consistent quality and high silicon carbide content. This feedback laid the foundation for pricing discussions. Eason provided a competitive quotation based on the requested CIF terms, breaking down the costs transparently. To further enhance the value proposition, Eason offered a 5% discount for the first order of 100 metric tons as a gesture of goodwill.

Contract and Payment Terms

The customer agreed to the pricing and requested a formal proforma invoice. Eason shared the invoice, outlining the agreed terms:

• Quantity: 100 metric tons
• Price: $xxx (after discount)
• Payment Terms: 50% advance payment, 50% balance against the bill of lading
• Delivery Time: 15 days after receipt of the advance payment

After receiving the customer’s confirmation, Eason guided them through the payment process, ensuring transparency and smooth communication.

Execution and Delivery

Production and Inspection

HSA promptly began production after receiving the advance payment. The production team ensured strict quality control, adhering to the specifications provided by the customer. Eason kept the customer updated on the production progress and shared photos and videos of the materials being processed and packed.

Timely Shipping

Once production was completed, the goods were inspected by a third-party agency (SGS) as per the customer’s request. The inspection report confirmed the product’s compliance with the agreed specifications. The shipment was dispatched on time and reached the port of Chennai within the agreed timeline.

Long-Term Partnership

Building Trust

The successful delivery and high-quality product established HSA as a reliable supplier for the Indian customer. They expressed satisfaction with the entire process, commending Eason’s professionalism and prompt communication.

Follow-Up and Future Orders

Eason followed up with the customer after the delivery to ensure their satisfaction and gather feedback. Encouraged by the positive experience, the customer placed a second order for 200 metric tons and discussed the possibility of a long-term supply agreement.

About HSA

Henan Superior Abrasives (HSA) is a global leader in the production of high-quality abrasive materials. Our product range includes black silicon carbide, green silicon carbide, white fused alumina, brown fused alumina, and boron carbide. With advanced manufacturing facilities and a commitment to sustainability and ethical practices, HSA is your trusted partner for all abrasive solutions. Contact us today to learn more about our products and services.