Case Background
Recently, Henan Superior Abrasives received an inquiry from a trading company in Bangkok, Thailand, which is interested in purchasing a batch of black silicon carbide with a particle size of 14-30 mesh for its downstream production. As one of the leading silicon carbide manufacturers in China, Henan Superior Abrasives has successfully won the customer’s favor with its high-quality products and professional services.
Customer demand analysis
Through in-depth communication with the customer, we understand that the customer has the following requirements for silicon carbide products:
- Product quality: High purity and low impurity content of silicon carbide to meet the stringent requirements of the production process.
- Particle size range: 14-30 mesh size range is required to ensure the stability of product performance.
- Delivery: We would like to offer the price in FOB and CIF, so that customers can choose flexibly.
- Delivery time: Timely delivery is required to meet the production schedule.
Henan Superior Abrasives solution
In response to the customer’s needs, Henan Superior Abrasives provides the following solutions:
- Product recommendation: We recommended black silicon carbide products to meet the customer’s requirements, and introduced the performance indexes of the products in detail.
- Quotation scheme: We provide customers with detailed quotations of FOB and CIF trade terms, and tailor-made the optimal logistics solutions according to the specific needs of customers.
- Technical support: We provide professional technical support to our customers, answering all their questions about the application of our products.
Timely delivery
After the order is confirmed, our production team mobilizes quickly to prepare the silicon carbide powder according to the customer’s particle size requirements. Our stringent quality control measures ensure that the product meets our high standards before packaging and shipping. We prioritize just-in-time delivery to ensure that containers arrive at our customer’s plant in Bangkok without delay.
Customer Feedback
The customer expressed a high level of satisfaction with our products and services and finally decided to enter into a partnership with us. The customer said that our products are stable in quality and reasonable in price, and our service attitude is also very professional.
Successful Signing
The successful cooperation with the Thai customer not only highlights the strength of Henan Superior Abrasives in the silicon carbide industry, but also further expands our overseas market. In the future, we will continue to adhere to the business philosophy of “quality first, customer first”, and provide better products and services for global customers.
